TERMS AND CONDITIONS

1. Legal Notice
Please read these Terms and Conditions carefully before using this site. This website is provided by Surf Abu Dhabi and may only be used for informational purposes. By viewing the site or downloading materials, you agree to abide by these terms. If you do not agree, please do not use the site or download materials.

2. Limited License
Subject to the terms and conditions set forth herein, Surf Abu Dhabi grants you a non-exclusive, non-transferable, limited right to access, use, and display this site and the materials thereon. You agree not to disrupt or attempt to disrupt the operation of the site in any way.

3. Copyright
Copyright to all the website content, including but not limited to text, images, videos, audio, and interactive presentations, is owned by Surf Abu Dhabi unless otherwise indicated.

4. Disclaimer
Whilst every effort is made to ensure the accuracy of the content, Surf Abu Dhabi does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement, or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk.
Surf Abu Dhabi accepts no liability whatsoever for any reliance by you on this information. Surf Abu Dhabi reserves the right, in its sole discretion, to correct any errors or omissions on any portion of the site.
This site, the information and materials thereon, and the software made available on the site are provided "as is" without any representation or warranty, express or implied, of any kind.
Under no circumstances, including but not limited to Surf Abu Dhabi’s negligence, shall Surf Abu Dhabi be liable for any consequential, direct, incidental, indirect, punitive, or special damages related to the use of, the inability to use, or errors or omissions in the contents and functions of this site.

5. Conditions of Sale - Cancellation, Refund & Amendment Policy
By purchasing a surfing experience ticket, or any of our products, online, you accept Surf Abu Dhabi's Terms and Conditions of Admission. Present your e-ticket (electronic or printed) and a valid government-issued ID matching the booking name.

• All transactions are conducted in United Arab Emirates Dirhams (AED).
• Refunds will be processed only through EFT bank transfer (or original mode of payment credit card for full refunds).
• For data retention details, please consult our Privacy Policy.
• Purchased tickets will be emailed to booking owner; please contact us if not received.

I. Cancellations
At Surf Abu Dhabi, we understand that plans can change, and we will do our utmost to accommodate all booking requests where availability allows. While cancellations are permitted, they may be subject to fees depending on the timing of the request. To avoid incurring fees, cancellations must be made at least 31 days before the scheduled experience.

• 31 days or more: No cancellation fee (excluding transaction fees).
• 30 to 7 days: 50% cancellation fee.
• Less than 7 days: No eligibility for cancellation.

II. Rescheduling
Guests may reschedule their booking under the following conditions:

• Up to 31 days in advance: One-time rescheduling allowed (guest must bear the transaction fee).
• 7 to 30 days: Rescheduling permitted with a 20% change fee.
• Less than 7 days: Rescheduling is not allowed.

All rescheduling requests are subject to availability and managed by Surf Abu Dhabi reservations.

III. Ticket Transfers
All tickets remain the property of Surf Abu Dhabi. Tickets are non-transferable to another person. Transfers may be permitted with approval by Surf Abu Dhabi or by contacting [email protected].

6. Check-in Time
Guests must arrive at least 90 minutes before the scheduled experience time to check in, settle into assigned areas, choose equipment, and receive safety briefings. Late arrivals may reduce session duration without compensation.

7. Waiver
All visitors must sign a waiver. Adults must sign their own, while minors or guests under 18 years of age require a parent's or guardian's signature. The waiver is valid for three years, and visitors need to sign it only during their initial visit.

8. Technical Failure and Service Interruption
Surf Abu Dhabi aims for a seamless experience; however, technical failures, forced maintenance or inclement weather events may require service interruptions or cancellations without notice. In such cases, guests will be offered:

• Rescheduling of the booked experience.
• A full refund for the booked experience.

9. Admission

• Valid tickets, bookings or reservations are required for entry into Surf Abu Dhabi.
• No re-entry after exiting Surf Abu Dhabi.
• Children under 12 must be accompanied by an adult over 18 with valid government-issued ID.
• All bags are subject to inspection; outside food, drinks, and hazardous items are prohibited.

10. Surf Abu Dhabi Basin & Surf Club Safety Regulations

• Guests must obey all safety instructions and follow directions from Water Safety and Surf Abu Dhabi employees.
• Guests must engage in activities in the basin in a safe manner and avoid collisions with others.
• All attendees must sign Surf Abu Dhabi’s Waiver and Release.
• Guests must not be under the influence of alcohol or substances before entering the wave basin.
• Surf Abu Dhabi staff may advise wearing helmets before engaging in surfing activities.

11. Dress Code

• Modest swimwear is expected; revealing or offensive clothing is not permitted.
• Swim diapers are required for children in diapers; available for purchase at "Surf Station."
• Street clothes and metal accessories are not allowed in the water.

12. Prohibited Items

• Drones
• Alcohol
• Illegal substances
• Firearms or weapons
• Glass
• Motorized watercraft or inflatable toys
• Commercial filming equipment (unless approved)

13. General Facility Rules and Regulations

• Guests must treat Surf Abu Dhabi staff and other visitors with respect.
• Running, jumping, diving, and horseplay are not permitted inside Surf Abu Dhabi premises.
• Guests must follow safety rules and briefings from the Water Safety Team.

14. Theft/Loss
Neither Surf Abu Dhabi, nor its officers, managers, agents, or employees, shall be responsible for losses caused by theft or disappearance of equipment or other personal property.

15. Parking Lot
Vehicles are parked in the Surf Abu Dhabi’s parking lot at your own risk. Surf Abu Dhabi will not be liable for any damage, loss, or theft of any vehicle, accessories, or contents.

16. Surfer’s Code of Conduct

• Only surf to your ability.
• Wait your turn in the lineup to catch a wave.
• If you miss your wave, return to the back of the queue.
• Protect yourself and stay clear of other surfers.

17. Payment Methods
Payments are accepted online via Visa and MasterCard in AED.

18. Modifications
Surf Abu Dhabi reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting